Refund & Return Policy

Last updated: March 9, 2026

Our Guarantee

We want you to love your GlowScalp. If for any reason you are unsatisfied with your purchase, you may request a refund or replacement within 30 days of the delivery date.

To initiate a return or refund, email us at support@trendflow.shop with your order number and a brief description of the issue. We typically respond within 1–2 business days.

Eligibility

Refund requests must be submitted within 30 days of the confirmed delivery date.
Items must be in original or gently used condition (not destroyed or intentionally damaged).
Proof of purchase (order number or receipt) is required.

Covered Situations

Product defect or malfunction upon arrival.
Item arrived damaged during shipping.
Wrong item received.
Item did not arrive within 30 business days (lost in transit).
General dissatisfaction within the 30-day window.

Refund Process

Once your refund request is approved, we will process your refund to the original payment method within 5–10 business days. Depending on your bank or card provider, the credit may take an additional few days to appear.

In some cases we may offer a replacement shipment instead of a refund, at your discretion.

Return Shipping

For defective or incorrect items, we cover return shipping costs. For change-of-mind returns, the customer is responsible for return shipping fees. We will provide return instructions after your request is reviewed.

Shipping Delays

Please note that GlowScalp ships internationally and estimated delivery is 10–20 business days. Shipping delays caused by customs, weather, or carrier capacity are outside our control and do not automatically qualify for a refund. If your order has not arrived within 30 business days of the ship date, please contact us and we will investigate and resolve promptly.

Non-Refundable Situations

Requests made more than 30 days after delivery.
Items that show signs of intentional damage or misuse beyond normal wear.
Orders refused at customs due to buyer-provided incorrect address information.

Contact Us

Our support team is here to help. Reach us any time at support@trendflow.shop and we'll get back to you within 1–2 business days.